1. Scope of this Policy
This Privacy Policy applies to LokaEventOne customer-facing websites, mobile applications, booking journeys, support interactions and related digital services. LokaEventOne operates as an event-services technology platform that helps customers discover venues, event professionals, service packages and coordinated event services.
2. Information We Collect
Account and profile information
When you create or manage an account, we may collect your name, mobile number, email address, postal address, city/service location, password credentials in protected form and profile information you choose to provide.
Event and booking information
We may collect event type, event date, venue preference, guest count, event location, selected package or services, special requirements, booking notes, contact person details and other information needed to plan or fulfil your event.
Payment and transaction information
Where payments are enabled, we may receive transaction status, amount, payment reference, invoice information and limited payment metadata from payment service providers. LokaEventOne does not intentionally store full card numbers, CVV values, UPI PINs or internet-banking passwords.
Device, usage and technical information
We may collect IP address, device or browser type, app version, login activity, error logs, pages or features used, approximate service location and other technical information needed for security, diagnostics and service improvement.
Communications and support
If you contact us, we may keep the messages, attachments and contact details necessary to respond, investigate issues, manage complaints or maintain service records.
3. How We Use Information
- To create and secure customer accounts and authenticate logins.
- To show venues, vendors, packages and services relevant to the selected city, event type and date.
- To process bookings, selections, invoices, payments and customer support requests.
- To share necessary booking details with the venue or service providers involved in fulfilling the event.
- To prevent fraud, abuse, unauthorized access and other security risks.
- To maintain, troubleshoot, analyse and improve our website, mobile apps, APIs and customer experience.
- To send service communications such as booking updates, confirmations, security messages and important account notices.
- To meet legal, regulatory, tax, accounting, dispute-resolution and record-keeping obligations.
4. When We Share Information
We share personal information only when reasonably necessary for the platform or as required by law. Depending on your booking, information may be shared with:
- Venues and service vendors selected or assigned for your event, so they can confirm availability and deliver the requested service.
- Payment, communication, hosting, analytics and technology providers that support the operation of LokaEventOne.
- Professional advisers and authorities where disclosure is reasonably necessary for legal, regulatory, fraud-prevention, audit or dispute purposes.
- Business successors in connection with a lawful merger, restructuring, financing, acquisition or transfer of the platform, subject to appropriate safeguards.
We do not sell customer personal information as a data-broker service.
5. Vendor-Generated Content and Public Media
Registered event professionals may upload photographs, videos, captions and other portfolio content from completed events. Public gallery content may be displayed on LokaEventOne customer pages. Vendors are responsible for ensuring that they have the rights and permissions necessary to upload and publish that content. Customers should avoid submitting sensitive personal information through public captions, reviews or other public-facing fields.
6. Cookies and Similar Technologies
Our website may use session cookies and similar technologies to keep you signed in, maintain booking selections, remember preferences, support security and measure service performance. Disabling required cookies may prevent login, checkout or other essential features from working correctly.
7. Data Retention
We retain personal information for as long as reasonably necessary to provide the service, maintain booking and transaction records, resolve disputes, protect the platform and meet legal or accounting requirements. Retention periods may vary depending on the type of record and the reason it is kept.
8. Data Security
We use reasonable administrative, technical and organizational safeguards designed to protect personal information. These measures may include access controls, authentication, encrypted connections, server protections, backups and monitoring. No internet service can guarantee absolute security, so customers should also protect passwords, OTPs and devices from unauthorized access.
9. Your Choices and Requests
Subject to applicable law and platform requirements, you may request access to or correction of account information, update your profile, change your password, or request account deletion using available account controls or by contacting LokaEventOne. Some booking, invoice, transaction, fraud-prevention or legal records may need to be retained even after an account is closed.
10. Children
LokaEventOne is intended for users who are legally able to enter into binding transactions. We do not knowingly seek to collect personal information from children for independent account creation. Where an event concerns a child, the booking should be managed by a parent, guardian or other authorized adult.
11. Third-Party Services and Links
LokaEventOne may connect to third-party payment services, maps, messaging tools, vendors or other external services. Their processing practices are governed by their own terms and privacy policies. We encourage customers to review those policies before providing information directly to a third party.
12. International or Cross-Border Processing
Some infrastructure or technology providers may process or store data outside the customer’s state or country. Where this occurs, LokaEventOne will use service providers and safeguards reasonably appropriate to the nature of the processing and applicable law.
13. Changes to this Privacy Policy
We may update this Privacy Policy as our platform, technology or legal obligations change. The latest version will be published on this page with an updated effective date. Material changes may also be communicated through the platform where appropriate.
14. Contact and Privacy Requests
For privacy questions, correction requests, account deletion requests or complaints, please use the contact channels published on our Contact Us page. Please provide enough information for us to identify the relevant account or booking without sending passwords, OTPs, card PINs or other authentication secrets.